Reference

totonavi Legal Terms For Your Account

totonavi sets out the Legal rules behind account access, wallet records, personal data and policy requests in one clear place.

Account termsData handlingPolicy contactsLocal-law access

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Your Legal Position Before Account Access

totonavi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal position covers who may access the account, how identity details are checked, and how payment records are matched to your account activity. Access depends on local law, and you should use the service only where local law permits. We may ask for clear phone

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verification before account access and may pause a wallet request when account details do not match. DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can appear in account records, so keep your receipt and transaction reference available when asking us to check a status.
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The terms shown during account creation apply to your use of the lobby and its available categories.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP

Get Clear Answers On Legal Requests

A clear contact route helps when you need a Legal answer about account access, data use or a wallet record.

Account access Use the account support route when phone verification, an access decision or a local-law question prevents you from reaching the available lobby.

Wallet records Send the DANA, OVO, GoPay or QRIS reference shown on your receipt so we can connect a payment-status question with the correct account record.

Policy request For a Legal request about your data or account terms, identify the account phone number and state the change or clarification you want us to assess.

DATA AND SECURITY

How We Handle Legal Account Duties

Legal care is practical: we limit account handling to the details needed for access, payment matching, security checks and support.

Data handling

We use account details for access checks, security, support and payment matching. A request should identify the relevant account so we can avoid changing the wrong record.

Cookies

Cookies help keep your sign-in session and selected settings connected while you move between account pages. Clearing them may require you to complete phone verification again.

Account security

Keep your phone access private and check the account details before confirming a wallet action. We may pause activity when verification and account details do not align.

Record retention

Payment references and support messages may be retained to trace a DANA, QRIS, bank transfer or virtual account question and to address later policy requests.

Correction requests

If your account detail is inaccurate, contact support with the phone number on the account and explain the field that needs correction before sending any new payment.

Policy contact

Questions about Legal terms, data use or access should go through the support contact shown after account access, with a concise description of your request.

Legal Answers Before You Join

These Legal answers address the account questions we expect from Indonesian customers before they open an account. Read them alongside the terms displayed during account creation, especially if you need to confirm access, data handling, payment records or the right contact route.

Access depends on local law. You should continue only where local law permits and where the account details you provide pass the phone verification and account checks shown during access.

Phone verification connects the account to a reachable number and helps us check account ownership before access. It may also be needed when you request a correction or payment-status check.

Legal handling includes the payment reference linked to your account. Keep your DANA or QRIS receipt, because the reference helps us trace a status question without relying only on a wallet name.

Yes, send a correction request through the support route shown in your account. Include your account phone number, the detail you want changed and enough context for ownership checks.

Cookies help retain your session and selected settings between account pages. If you clear them, the next access attempt may require another sign-in or phone verification step.

We retain relevant records for the period needed to address account security, payment tracing and Legal requests. A support contact can explain which record relates to your specific question.

Use the support contact displayed inside your account and describe the access issue clearly. Include your account phone number and any reference shown for a DANA, OVO, GoPay or QRIS request.

totonavi Legal Terms For Your Account

Get Clear Answers On Legal Requests

How We Handle Legal Account Duties

Data handling

Cookies

Account security

Record retention

Correction requests

Policy contact

Legal Answers Before You Join

01 What does Legal access on totonavi depend on?

02 Why does totonavi ask for phone verification?

03 How does Legal cover DANA and QRIS records?

04 Can I request a change to my account data?

05 How does totonavi use cookies?

06 How long are payment and support records kept?

07 Where should I send a Legal question about access?

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